No response to bad service complaint

This is the second time I am complaining about the same issue. ABSA is rated as a company who respond on Hello Peter. And it is true. But only here, because it makes them look good. <br> We have registered a claim in December 2013 at ABSA insurance. After numerous calls and mails, they did come to fix our leaking roof. Now our roof is leaking even more. We have tried to contact ABSA for months now. All we get is the automatic response, same as here. \We are sorry for your inconvenience...blah