NO RESPONSE TO APPLICATION

I app**** on line for a credit card with Avios which is administered by Absa on 10th October, 2015. I received an email from the call centre on the 11th October asking for supporting documents which I immediately sent. On the 25th October I received a letter confirming acceptance of the credit card and they asked me to sign and return to them via email together with 3 x payslips which I did immediately. After this, I received multiple requests that the supporting documents should be forwarded to them. I did this 7 times and continued to receive their emails to say that they have not received anything. I then phoned them and was on the phone for over 40 minutes hearing recordings that they are experiencing high call volumes etc. I then called the centre again on Friday to establish what was going on. I got through and the guy said he did not want to keep me on the line and he would call me back. I am still waiting for his call. I then tried again today and was on the line for over 30 minutes with the same recording of high call volumes. It is now a month down the line and I am still in the dark. I would like for someone to contact me to establish progress and why I have not heard. <div><br></div><div><em>(Supplier name changed from Avios Travel Rewards Programme South Africa to Absa by Hellopeter.com)</em></div>