No Response / Poor Service

I have sent through a loan application online on Tuesday (10 Nov 2015). I was sent a SMS that a consultant will contact me shortly. Today (16 Nov 2015) I still haven't heard anything from them...<br> <br> I have sent through a follow up email to find out why they are not responding and threatening to post it on Hello Peter, but still there is no response.<br> <br> Its as if they just don't care about me. I am starting to think about moving to another bank as this is the poorest service I have received in years.<br> <br> If they don't know how to do their jobs, they should rather leave it to banks who can...