NO RESPONSE, Passing the Buck & NO SERVICE

I received the following SMS on 18 Dec 2015 ~ Absa: Effective 1 April 2016 Depositor Plus/Investment Advantage statements mailed to you or drawn in branch will be charged at R20. Switch to FREE eStatements and save. TO SWITCH, CALL ***OR LOGON TO Absa Online, click on 'Profile' and then 'Manage eStatement'. T&C. FSP.<br> <br> Due to the fact that I DO NOT have Absa online banking {and ONLY 2 investments}, I advised the resource in the CALL CENTRE to change the details in order for me to receive my statements electronically, ONLY TO BE TOLD to VISIT the branch to do this. I then told the operator that the sms DID NOT SPECIFY to go to a branch, and therefore in the event that I DO NOT HAVE online banking, this needs to be actioned telephonically. I was then given an email address to forward my request to Absa.<br> <br> I have subsequently sent the email as requested on 18 Dec 2015 just after speaking to the resource and was advised in an \auto reply"with a reference number that \""You are important to us"