No response or help from Absa

I opened my son's account online in October 2019. When I tried to transfer money into my sons account it says not identified or verified even though I submitted all the required documents online. I then went into the branch where they done the Fica once again. I was told everything should be fine the following day. It's been months later and I still can't transfer money into the account as I still receive the same error message. I have also not received any response to my emails.