No response on Request

I have been an ABSA client since the first day I started banking, in general have always been happy with their service. In the last 2 months I had to go into the branch more than I have in a year. I have been told that to activate my card for international travel I have to go to a branch, but after some convincing was put through to the department who does it who did it telephonically. I have closed my account used for internet banking and after specifically querying with the assistant if my internet banking will be fine, who said it would, I had to go in a 2nd time to have my Internet banking reactivated. I must request everything twice!<br> <br> My latest pain is getting the insurance on my bond cancelled as my general insurer already covers this. I have sent an email twice to homeloans and hocvetting, homeloans just forwards my email to hocvetting, to date have received no response. I also sent a mail to ABSAs customer complaints, still no response. I am supposed to have a private banker which has to date yet to be allocated. I have also asked for a cheaper Platinum Banking bundle to pay less fees, once again, no response to date. As a previous valued customer I feel very unvalued now