No response on matter

I am Andile Miya and would like to query my loan accounts with absa, I have since been calling and sending emails trying to rectify the matter since last year October as I am fed up of hearing different stories with regards to the 2 accounts *** and ***. I received statements from absa dated 13/06/2021 stating I have outstanding capital balance of R10518.92 for acc *** and have 7 instalments remaining which will end at the end of December and I have Outstanding capital balance of R297.80 on acc *** and 1 instalment remaining which end at the end of July but I called and spoke to a Pulane on the 12th of August 2021 at Absa debt review and she tells me my balance are as follows: Acc ending 9103 owes R1743.01 and acc ending with 6432 owes R4178.65 but again I called Debt rescue and spoke to Dorris and she said the 2 accounts have not been updated but has last update of April and acc ending with 6432 owed R9119 and acc ending 9103 owed R2277 I now request someone to intervene and give me the correct answers now as I would like to end this once and for all I am aware I had arrears last year January but according to statements sent to me after May by absa I settled those arrears paying R2600 for acc *** on 19/05/2020 at 14:32 and payed R2600 on acc *** on 19/05/2020 14:19 I had since had zero rand owing on both accounts but on October new statements reflected I had arrears again and I for a fact know I had not defaulted after settling my arrears.