No response on loan application

I have been an ABSA customer for over 11 years and I must say that your service has always been great. I however do not appreciate the length of time I have to wait for call to complete my loan application. I was told that I would get a call within 3 working days. Its been 3 and a half days and nothing. I pay ABSA a lot of money every month and I must say that this is atrocious. Please act like you have you have 3 and a half major banks as competition in South Africa. Currently, Absa loans is acting like ABSA has a monopoly in the South African Banking system. My documents were sent before 11AM on Friday.