No Response on Fee Discrepancy Query
<p>I sent a mail to both the ActionLine ********** and Admin Cost ********** on 14 June 2017. </p> <p>I received an auto reply from the ActionLine saying "Your e-mail has been forwarded to a consultant who will investigate your enquiry or complaint, and reply as soon as possible". </p> <p>It's now the 23rd and I'm still waiting for a response.</p> <p>The ticket number generated by the auto-reply is:</p> <p>[#ID: 144f0d97-ow1v-8Dla-nB56-4Lcoahs3ZVTT#]</p>
Dear Customer
Thank you for bringing this matter to our attention.
Please provide me with your reference number ID or account number to enable me to assist.
Regards
Claudette
Best regards,
Dear Customer
Thank you for bringing this matter to our attention.
Please provide me with your reference number ID or account number to enable me to assist.
Regards
Claudette
Best regards,
I would've thought that the ticket number would be sufficient for you to locate the e-mail in question, containg all the info you ask for? If not, I'm even more dissapointed in your customer service and systems, illustrating that it is lacking.
ID: ***
Account Number: ***
I would've thought that the ticket number would be sufficient for you to locate the e-mail in question, containg all the info you ask for? If not, I'm even more dissapointed in your customer service and systems, illustrating that it is lacking.
ID: ***
Account Number: ***
Dear Customer
Thank you for the response.Are you able to provide me with your complaint to enable me to assist as I ca nnot pick up any complaints logged anywhere.
Regards
Claudette
Best regards,
Dear Customer
Thank you for the response.Are you able to provide me with your complaint to enable me to assist as I ca nnot pick up any complaints logged anywhere.
Regards
Claudette
Best regards,
For the period 13 May to 12 Jun 2017, the Transaction Fee on my Statement is R19.55, but on the Cost Statement it is only R3.85. Why the difference?
For the period 13 May to 12 Jun 2017, the Transaction Fee on my Statement is R19.55, but on the Cost Statement it is only R3.85. Why the difference?