No response on enquiry

<p>Absa is really not following up on my queries regarding the finalizing of an online transaction. I only get promises that the issue will be swiftly resolved. Yet to be contacted by the lady that is suppose to be handling my transaction. Really disappointed in the service. It puts all my plans on hold. I have phoned numerous times. Always the same story. This will be resolved within an hour.... It's been two weeks since the initial hour passed.</p>