NO RESPONSE ON ABSA ***** CASE

My mother has had an account with ABSA for most of her working career! Around 35-40 years and yet the service that she has received from this bank is appalling! On the 2nd of December we reported a ****/********* who ****med my mother into believing that he was the owner of a property and that she should pay R6000 INTO AN ABSA ACCOUNT. My mother not knowing did the transfer, once we found out we reported it to ABSA and they asked us for 3 things, case number after reporting it to the police station, affidavit as well as the proof of payment, after submitting all of ABSA's requirements on the 2nd of December already, ABSA is yet, until today, get back to my mother regarding the status of the case, not even an update. We were initially told that the turn around time for investigations were 48 hours? Its been a month! Today I call ABSA requesting feedback and I am being sent from pillar to post on all these numbers ***/***/***/*** and still until today no one can give me feedback... instead a Lady tells me my mother will not get her money back as she did the transfer...But who should be liable for giving a ********* a bank account, isn't this what FICA is for??? We are now at a point where we will go to the Ombudsman if this query is not resolved as my mother is old and does not need to be going through all of this just to get her money back out of a ********** ABSA ACCOUNT!!! According to the Ombudsman, we have done everything from our side to ensure that ABSA has gotten all their requirements, we followed their instructions and procedures but still we have no one who can tell us what is going on with this case? Unbelievable honestly...This is how you lose loyal clients... Sad.