No response. No customer service. They really don't care.

<p>ABSA staff were completely unable - or unwilling - to assist yesterday when I spent 24 minutes on the phone trying to resolve the issue below. They bounced me from one person to the next, and their system was down/slow.</p> <p> </p> <p>So I sent an email, and was told (below) that the query would be attended to within 24 hours.</p> <p> </p> <p>That deadline expired 15 minutes ago, and I still have not heard from anyone at ABSA.</p> <p> </p> <p>Do I need to close the accounts I have held for over 20 years and move to another bank in order to get decent customer service? Please advise.</p> <p> </p> <p>Thanks.</p> <p> </p> <p>UTEnquiries ********** />Jan 16 (1 day ago)</p> <p>to me <br />Thank you for your e-mail</p> <p>Our consultants will attend to your query within 24 hours, and this e-mail service is available to you only on business days and not on weekends and Public holidays.</p> <p>Alternatively you can contact the Absa Fund Managers Call Centre on ***during office hours.</p> <p>Important: Our e-mail address has changed as follows<br />Enquires: ********** />Instructions: ********** <p>We require your assistance to update our records. Therefore, if there are any changes on your account information please forward the updated details including supporting documents to ********** or contact us on the above number for further information.</p> <p>Please keep this for your reference. Your ticket number is:<br />[#ID: 6a0c90e6-9KZT-MPWP-WHtG-niBz3CXHoGQm#]</p> <p> </p> <p>-----Original Message-----<br />From: John<br />Sent: Mon, 16 Jan 2017 14:32:12 +0200<br />To: "Absa Saving ********** ********** "AIMS Enquiries ********** ********** "Absa ********** ********** "Utenquiries ********** ********** />Subject: Changing income distribution details [EC: 6a0c90e6]</p> <p>Hi</p> <p><br /> I have been trying to change income distribution details online and<br /> telephonically on my ABSA Online unit trust portfolio and money market<br /> account. I tried to do this last month, and was under the impression<br /> that it had been completed successfully. But after spending 24 minutes<br /> on the phone today being bounced between a few of your staff members,<br /> it appears to have still not been done.</p> <p><br /> I want all future distributions on these accounts to be paid into my<br /> ABSA cheque account instead of being reinvested.</p> <p><br /> Please put me in contact with the relevant people who can assist with<br /> this.</p> <p>Thank you.</p>