no response in missing transaction, long waiting on calls and get transfered to every next teller

<p>I had a credit card with absa bank that has been fully paid and closed. I have it linked on my internet banking. on the 25 April 2017 I intended to send money from my current account to my savings account and it ended up on credit card account. I reflected on it as balance but showed 0.00 on available. I went to Uitenhage absa branch, after waiting in a long que I was advised to use a phone available at the branch. The lady who assisted me Lesego said I need to send an email to ********** and I did as advised. No communication after that and not even an email aknowledging receipt of my email. This morning 02 May 2017 just after 9:00 I called, got transfered from one section toanother and ended up speaking to someone who said missingpayments is no longer in use I must email ********** I have been waiting still R10,000.00 is a huge amount.</p> <p> </p> <p>I asked for contact numbers for both missing payments and eft payment queries and I was told they dont use phones it only email correspondance.</p> <p> </p> <p>This is very bad service when it comes to sales they have all communication mediums but when a client looses their money on them they operate in the shadow. I will take this matter further, if needs be I will get Wendy Knowler involved, reserach all absa clients that have had similar problem and contact Debora Patta and special assignment</p> <p> </p> <p>I am very dissappointed on how this matter is being handled, and even wonder it it is being handled at all</p>