No Response from Study loan topup

<p>On the 17 February 2017 I have app**** to top up my study loan at ABSA Wits student bureau. Jerry Baloyi promised me that he will give me feedback the following day and I never received any call from him. On Monday I tried calling him but he never answer his phone. I called again on Tuesday in the morning he told me that he doesn't have feedback by then but he will get it before the end of the day, I waited again but he never called. I called again the following day he told me he doesn't have feedback he will call me before the end of the business day, waited again and he never called. I called again on Thursday he gave me the same story and he never call. Actually how long really does it take you to give client outcome on student loan top up? I don't even think he did do my application, I feel like Jerry is been lying about submitting my application. 7 days without outcome on the application sounds very fishy. </p>