No response from RVN department

Hi, where can I lay a complaint against the RVN department that is not responding to a change request as directed by ABSA Helpline to the RVN dedicated email address at **********

I have received automated response that my request (to change RVN number to international number) have been received ..... but now its just a void with no communications forth coming. I was told with the necessary documentation (which I sent) it would be a 10 work day process, we are now a month later with seemingly no progress - and innocent people suffer due to ABSA negligence in that I can not pay salaries to housekeeper etc.

Why must a simple request be so difficult - ABSA have the means and procedures in place to handle such a request but is just pathetic in its execution???? Nothing being done!!!!

I would appreciate if I can be directed to someone that care to see that customer matters get resolved.

Thanks, Nicol