No response from legal team

Item: Absa
Rating: 1

Good day,

I have spoken to a lady called Chantel and I have requested a letter from Absa stating that I do not have an account nor a loan with you. Some one handed me over for debt review and all I need to clear my name is a letter stating that. My contact details and ID number is enclosed in our previous communications.

I have been trying to get this matter sorted with Absa for the last month. If some one can just please assist me asap so that I can get my name cleared. It has been taking over a month now just to get this sorted, I know South Africa has no customer service, but this is getting ridiculous as I'm unable to get a home loan because of this.

PLEASE assist.

Helpful (0)

Replies (3)

Absa's replyOfficial

15 Sept 2017, 12:03

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Absa's reply15 Sept 2017, 12:03

Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

's updateReviewer Update

19 Sept 2017, 10:01

Thanks Vanessa, I am waiting on the call.

's update19 Sept 2017, 10:01

Reviewer Update

Thanks Vanessa, I am waiting on the call.

's updateReviewer Update

06 Dec 2017, 12:31

Is someone ever going to follow this up? We had Brackenfell management log a complaint already as no one will GIVE A LETTER STATING THAT MR MM VAN SCHALKWYK DOES NOT HAVE ANY ACCOUNTS OR LOANS WITH ABSA!!!! PLEAASSSE just assist, this has kept us now for 6 months already from not being able to build a credit record to buy a roof over our heads.

's update06 Dec 2017, 12:31

Reviewer Update