No response from getting old statements from ABSA cheque account

I require some old statments for my ABSA cheque account for a SARS audit - I have emailed ABSA on the 6th May requesting these and stating that SARS need these in 21 days. Since the 6th May, I have followed up with 2 calls and numerous emails, with no response from ABSA at all. I have even made use of a "actionline" email address which too, has provided no response or update.

From my calls with agents at ABSA I understand this process normally takes 24/48 hours