AK
Ammaarah K
1 reviews | Active since Jan 2026
02 Jan 2026, 18:26
No response from email query
I've emailed the Bank regarding a query about my bank account about 2 weeks ago. To this day, I've only received automated responses when sending following up emails. I called the call centre and silly enough they said they cannot escalate my query and that I will have to wait till someone responds to my email from the appropriate department.
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Absa's replyOfficial
05 Jan 2026, 11:31Dear Ammaarah Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4 Kind regards,Group Customer CareVanessa Crowe
Best regards,
Absa's reply05 Jan 2026, 11:31
Official
Dear Ammaarah Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4 Kind regards,Group Customer CareVanessa Crowe
Best regards,