No response from Customer services manageress!

I have desperately being trying to FICA my daughters cheque account (I have her original ID, Power of Attorney, municipal account in her name) and have been sent back and forth. My daughter is currently in London and has a bond at Absa which runs on a DO from Nedbank. She was here in December and ABSA confirmed she was Ok with FICA regulations. But now she cannot move money out of her ABSA cheque account because of not being FICA'd. I went to Durbanville branch where I spoke with the Customer Services Manager. She faxed my documents through to their attorney for approval and she promised to call me within two days with an answer. A week has passed and I have left messages for her to call me but NO RESPONSE!!!! All we want is that the money in my daughters ABSA cheque account to be transferred to her Nedbank account so that her D/O for her bond at ABSA BANK can go through. How difficult is that? - ABSA hold her bond account and her cheque account and I have been a customer at ABSA in excess of 30 years and this is the type of service we receive. She will therefore move her bond account from ABSA now and I will now close my savings, investment and CC accounts too.