No response from claim submitted

I have submitted a claim online on 20 December 2017 and no one ever called me. I then made a follow up in January and was told that my claim never registered, i made a new claim. An assessor was sent and i had to make several calls weeks in, weeks out as no one bothered to advise me on the status of my claim. Everytime i call, I'm told the assessor never submitted the report until i advised them that the assessor submitted a report and they eventually saw it on the system. I was promised that someone will call me as they will be advising the panel beater to contact me..until now am still waiting for such a call. It took me 2 months for my claim and until now it hasn't been resolved.