No Response From Absa Vehicle Finance

I normally have a fair experience with Absa but as a loyal customer of 6 years, with three accounts with them, I find their Vehicle Finance Department appallingly bad.

For the past week, I have been emailing them - and other banks - for assistance/information on vehicle finance, specifically preapproved finance.

Every other bank has responded to me over email except Absa, who I actually bank with.

After this experience, I honestly feel like moving all my accounts to a different bank because service is non-existent.

I understand we are in a pandemic and people are working from home but an email is not something that takes a long time to respond to. They have been terrible in this regard.

Sincerely, a disappointed Absa customer.