RE
Russel E
1 reviews | Active since Dec 2020
12 Jan 2023, 12:24
No Response from ABSA - Private Wealth Client
Trying for more than a week to get a copy of my current ABSA home owners insurance. 20minute wait on the Insurance department line, nobody answering. Call the Private Client line that was given to me, the one number does not exist the other one just cuts out after 3 rings. Wrote an email to the Private Wealth person assigned to me and no response to the email nor are the calls answered. Clearly zero customer service at this bank.
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
12 Jan 2023, 16:26Dear Russel Ellis, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***4. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,
Absa's reply12 Jan 2023, 16:26
Official
Dear Russel Ellis, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***4. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,
RE
Russel E's updateReviewer Update
17 Jan 2023, 11:01Well, 5 days later and all ABSA managed to do was email me the document which should be available online. They did not even address the issue the Private Bankers do not answer emails nor do the telephone numbers that are supp**** work or get answered.
RE
Russel E's update17 Jan 2023, 11:01
Reviewer Update
Well, 5 days later and all ABSA managed to do was email me the document which should be available online. They did not even address the issue the Private Bankers do not answer emails nor do the telephone numbers that are supp**** work or get answered.
Absa's replyOfficial
17 Jan 2023, 14:33Dear Russel Ellis, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***5. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,
Absa's reply17 Jan 2023, 14:33
Official
Dear Russel Ellis, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***5. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,