No response from ABSA - nothing new
I deposited money into a bond account not knowing the Flexi reserve was canceled. App**** for reactivation. My branch said it will take 5 days. Yeah right. It's now 16 days and still waiting. This is a R300k bond. I'll have no trouble securing a bond elsewhere for a house worth R1.6m in order to gain access to the excess funds. Let me know if this is what you prefer. If I don't get action very soon, I'll assume you don't care
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Replies (3)0
Replies (3)
Absa's replyOfficial
14 Nov 2022, 11:31Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***5. I will review and provide you with my specific contact details as well as an expected timeframe for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Best regards,
Absa's reply14 Nov 2022, 11:31
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***5. I will review and provide you with my specific contact details as well as an expected timeframe for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Best regards,
's updateReviewer Update
18 Nov 2022, 20:50This is a joke right??? This says it all.
Email received from you:
I will be facilitating your case... I will update you on 18 November 2022....
Regards
Nthabiseng Sibande
Specialist Case Manager
Customer Value Management
My reply:
Hi Nthabiseng
It is 18 November but I have not heard anything from you yet.
Absa reply:
Good day A response was sent to you on 14/11/2022.
Please check your emails. Regards
Nthabiseng Sibande
Specialist Case Manager
Customer Value Management
Email received from you:
I will be facilitating your case... I will update you on 18 November 2022....
Regards
Nthabiseng Sibande
Specialist Case Manager
Customer Value Management
My reply:
Hi Nthabiseng
It is 18 November but I have not heard anything from you yet.
Absa reply:
Good day A response was sent to you on 14/11/2022.
Please check your emails. Regards
Nthabiseng Sibande
Specialist Case Manager
Customer Value Management
's update18 Nov 2022, 20:50
Reviewer Update
This is a joke right??? This says it all.
Email received from you:
I will be facilitating your case... I will update you on 18 November 2022....
Regards
Nthabiseng Sibande
Specialist Case Manager
Customer Value Management
My reply:
Hi Nthabiseng
It is 18 November but I have not heard anything from you yet.
Absa reply:
Good day A response was sent to you on 14/11/2022.
Please check your emails. Regards
Nthabiseng Sibande
Specialist Case Manager
Customer Value Management
Email received from you:
I will be facilitating your case... I will update you on 18 November 2022....
Regards
Nthabiseng Sibande
Specialist Case Manager
Customer Value Management
My reply:
Hi Nthabiseng
It is 18 November but I have not heard anything from you yet.
Absa reply:
Good day A response was sent to you on 14/11/2022.
Please check your emails. Regards
Nthabiseng Sibande
Specialist Case Manager
Customer Value Management
Absa's replyOfficial
21 Nov 2022, 09:42Dear Inet
The below email was sent to you.
Nthabiseng Sibande14 November 2022 at 2:57 PMEmail
To: inetkempView DetailsActions for this Feed ItemGood day Inet
Your email correspondence received below has a reference.
Thank you for bringing this matter to our attention, your complaint reference number is C-***5.
We are pleased to inform you that the Flexi Reserve on your bond has been activated.
We extend our unconditional apology for the inconvenience caused as this is not aligned with Absa bank’s service theme of customer-centricity.
Trust that you find the above in order and confirm we are closing our file herein.
The below email was sent to you.
Nthabiseng Sibande14 November 2022 at 2:57 PMEmail
To: inetkempView DetailsActions for this Feed ItemGood day Inet
Your email correspondence received below has a reference.
Thank you for bringing this matter to our attention, your complaint reference number is C-***5.
We are pleased to inform you that the Flexi Reserve on your bond has been activated.
We extend our unconditional apology for the inconvenience caused as this is not aligned with Absa bank’s service theme of customer-centricity.
Trust that you find the above in order and confirm we are closing our file herein.
Best regards,
Absa's reply21 Nov 2022, 09:42
Official
Dear Inet
The below email was sent to you.
Nthabiseng Sibande14 November 2022 at 2:57 PMEmail
To: inetkempView DetailsActions for this Feed ItemGood day Inet
Your email correspondence received below has a reference.
Thank you for bringing this matter to our attention, your complaint reference number is C-***5.
We are pleased to inform you that the Flexi Reserve on your bond has been activated.
We extend our unconditional apology for the inconvenience caused as this is not aligned with Absa bank’s service theme of customer-centricity.
Trust that you find the above in order and confirm we are closing our file herein.
The below email was sent to you.
Nthabiseng Sibande14 November 2022 at 2:57 PMEmail
To: inetkempView DetailsActions for this Feed ItemGood day Inet
Your email correspondence received below has a reference.
Thank you for bringing this matter to our attention, your complaint reference number is C-***5.
We are pleased to inform you that the Flexi Reserve on your bond has been activated.
We extend our unconditional apology for the inconvenience caused as this is not aligned with Absa bank’s service theme of customer-centricity.
Trust that you find the above in order and confirm we are closing our file herein.
Best regards,