No Response from ABSA in a month

I called in sometime between June - July to apply for a loan. I was told that since Im not an existing client of ASBA A certified copy of my I.D & proof of residence was needed to create a profile for me & then only can I go forward regarding the loan application. Anyways I later sent through what was required & was told that someone will get back to me within 48 hours. It is now August & still not a response. I kept calling in to track the status of the application & I was now told that nobody received my documents yet the lady I spoke to told me clearly to send all docs outstanding to [Email Removed] which I did but as I said when I called in days later that they didn't receive my documents. I sent out numerous call me backs & still no response. This complaint was my last resort because I dont know what else to do regarding this matter.