No response from ABSA home loans

I app**** for a second bond on my house with ABSA on 10 October 2017. Received confirmation SMS on 13 November 2017 indicating "We are assessing your application" I have sent e-mails and called their Home Solution Advisor to establish when will I receive feedback on my application. I have left messages at the receptionist more than 8 times already for Madeleine to call me back to no avail.

Surely ABSA employees need to live their company values? Respect | Integrity | Service | Excellence | Stewardship Helping people achieve their ambitions – in the right way More than a month has now gone and I am still not informed