JS
Jan S
1 reviews | Active since Dec 2013
21 Jan 2020, 19:33
No response from ABSA for a week
I recently settled my bond account *** with ABSA and wanted to know how do I cancel my Home Owners Insurance account *** or will it be cancelled automatically.I send an email to the relevant department on the 14th of January and again on the 17th of January.Until now all I received was two reference numbers (C-***7/C-***5) and nothing else.How long must one wait before any action is taken ????
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Absa's replyOfficial
22 Jan 2020, 10:14Dear Jan, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply22 Jan 2020, 10:14
Official
Dear Jan, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd