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BETTY N

1 reviews | Active since Sept 2014

30 Aug 2018, 10:38

No response from absa disputes.

3 months ago I sent the email below but till today no response:

My name is Luthando Welcome Ntsentse ID no ********** 664089, card no. ********** ********** 59, an online purchase was made from my card on 2018/04/11 and a transaction amount of R183.11 was taken from my account on 2018/05/04 as shown on the statement attached below. I phoned absa on 20/05/2018 I was advised to log a dispute to recover my money from these ********** because I don't buy online this account was opened by mother for my pocket money, now I just lost half of my pocket money, so please help.

I am using my mothers email address please use it for reply.

Thanks. L.W. Ntsentse Cell no. ********** 460

0
Replies (5)
Absa
Absa's reply30 Aug 2018, 13:46
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please provide me with your forensic case number to enable me to conduct a follow up, should you not have a forensic number u to need to visit your nearest branch to assist to log a ***** matter for you.

This information can be sent via private message.

Regards

Claudette

BN
BETTY N's update31 Aug 2018, 13:59
Reviewer Update
I hope you received a case no. otherwise send me your contact details to send a private message as your requested.
Absa
Absa's reply03 Sept 2018, 06:39
Official

Dear Customer

Thank you for your response.

Was this transaction effected with your debit card?

Regards

Claudette

BN
BETTY N's update03 Sept 2018, 09:20
Reviewer Update
Good morning. Yes it was my debit card for my savings account, but I cancelled card now I have a new one no problems so far.
BN
BETTY N's update17 Oct 2018, 13:42
Reviewer Update
4 months ago money went missing in my savings account, they advised me to cancel the card and they gave me a new card, I paid R100 for it then a month ago I did a follow up and they deactivated the new card and today(17/10/2018), they told me someone reported it missing I have to pay R140 for a new one, how did that happen because I gave them the card no. that the transaction was made from, why cancelling the new card which I just told them it was fine no unfami**** transactions? Now I have paid R240 to absa to try to recover R188 which was ****** which will never happen. Absa has highest banking fees in South Africa but customer service is very poor. I am so disappointed I wish I never reported this because now I lost more than was ****** from my account. Now I wonder every time I do a follow up on this case, my card would be deactivated and I have to pay for a new card?