No response from absa credit department

On the 13th of March I received a call from Absa Credit offering me an increase on my credit facilities. I responded to the consultant saying that I am interested but I can't talk at the moment as I washeading into a meeting. I asked the consultant to phone me back anytime the next day. Nothing happened for a week. I thereafter e-mailed the credit department and Antonio Nel responded and asked me for certain details and suggested that I go to an Absa branch, I e-mailed back several times asking that a consultant phones me back for the credit increase. I was completely ignored and nothing has happened to date. Pathetic service