LL
Leana L
1 reviews | Active since Feb 2022
01 Apr 2022, 13:19
NO RESPONSE FROM ABSA
Absa is well-know for no service but it is getting worse by the day. After numerous email and telephone requests to cancel my insurance with them (because the never pay), and after sending them info and confirmation of my new insurance, they still refuse the cancel the insurance and give me written confirmation of cancellation. We also confirmed request for new bond installment (without the insurance) - but the also fell on deaf ears. I cannot wait to stop all business with ABSA. Disgusting service with no cooperation to any requests whatsoever.
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
01 Apr 2022, 14:40Dear Leana MH Liebenberg Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***8. Kind regards, Group Customer Care Rezona Louw
Absa's reply01 Apr 2022, 14:40
Official
Dear Leana MH Liebenberg Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***8. Kind regards, Group Customer Care Rezona Louw
Absa's replyOfficial
06 Apr 2022, 09:44Dear Leana MH Liebenberg
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***8.
Kindly provide our office with your account or ID number to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
Absa's reply06 Apr 2022, 09:44
Official
Dear Leana MH Liebenberg
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***8.
Kindly provide our office with your account or ID number to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care