No response from ABSA *****

I had a ******* and my ABSA credit card was ******. I immediately phoned ABSA *****. They play so many messages before you can get to speak to a person to stop your card. In that time transactions took place on my card. It is now one month later and no one will respond to me from ABSA *****. A very poor show from a company claiming that everyones story counts! Every other bank that I had cards from has refunded me