No Response from ABSA

Still waiting to for ABSA to downgrade my account and cancelling my Overdraft. Absolute useless service via email, while I am out of the country. Every time I send an email, only after 5 days I would get a very sorry email and telling me that my query has been escalated to the relevant department. But seems like those departments does not exist. Starting to think I should have just closed all my accounts. My email has been forwarded to the "Client Services Department" the "Absa Transactional Lending Department" as well as the "Debit Cards Department" Seems like they not sure who deals with what. Anyone willing to assist? This is my latest reference numbers: ref:_00D1r1GluM._5005q1lVf1:ref reference number: UL57740

And as I said I am out of the country.