No response for weeks

<p>On the 4th October 2016, I called Absa Wills Direct on ***to have my will with Absa cancelled. I spoke to a lady by the name of Busisiwe T**** who advised me that a form needs to be filled and submitted to the Wills email address. I received the form via email later that day from Busisiwe. I filled it in and submitted it to the Wills email address (also on the 4th October) and I copied Busisiwe as well. I did not get any response from either the Wills team or Busisiwe. I sent follow-up emails on the 6th and again on the 12th of October, and still got no response. So either I was given false details, or nobody cares. Either way, this is poor and unprofessional conduct from Absa.</p>