NO RESPONSE FOR ONLINE CARD APPLICATIONS

i requested a account by ABSA on the 22.11.2017 nothing special, just a cheque account , immediately received a confirmation mail with the account number. All is well, mail said i should be receiving a call shortly from a consultant, NEVER received that call. called in myself the Friday to find out on the status of my account , just for them to tell me not all my documentation (no one even called to tell me they needed anything) so i submitted all the required documents again to the mail supp**** by call centre. receive another mail stating i should soon be receiving a call from a consultant. Again i never received that call, call in once again the following week, to be told i will soon be getting this infamous call to confirm my details . no call received. sent numerous emails and made several calls, only to be told the same thing. Went into the bank on the weekend, "sorry mam cannot assist as you have an open application online." called in AGAIN this morning, was told the lady working on my case is not at her desk but she would call me back urgently. No CALL, is this now how long it takes to open an account??? 7 working and still no feedback from absa ?