no response, feedback or service

<p>I want to log a formal complaint with regards to a claim submitted around the 15th of March.</p> <p>I received a call of acknowledgement from your company and the contractors was sent out to assess the damage and there after no feedback was received from your company.<br />I had to call and follow up, and was only then advised that the report was concluded as “damage due to poor workmanship”. I disputed this as the previous contractor who fixed the damaged area was sent out by yourselves.</p> <p>The consultant then advised that she will follow up on this because they would need to contact the previous contractor. To date no feedback received on my claim.</p> <p>We are already in the month of May and I have to continuously use my airtime and money to contact your company and follow up.</p> <p>Can this matter please be sorted out and feedback provided to me as soon as possible.</p> <p>i called this morning and held on and was transferred from pilla to post. My next step, the ombudsman!!!</p> <p>Regards<br />Mr. M. G. Paul<br />Contact number: ********** 889/ ********** 830</p>