JS
Jannine S
1 reviews | Active since Aug 2017
29 Mar 2021, 14:45
No response
I was an Absa employee for 5 years and left Absa in 2017. Since then i have been sending emails requesting my tax certificate for my pension. I still havent received it - it is 2021???? I have the taxman claiming that they need that slip. What do i do if Absa's Actionline doesnt even respond to my queries?
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Replies (2)
Absa's replyOfficial
30 Mar 2021, 09:32Dear Jannine, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for any inconvenience caused.
Your complaint reference number is C-***5. I will review and provide you with my specific contact details, and an expected timeframe for further feedback within the next four hours Kind RegardsDaphne Le GrangeGroup Customer Care
Your complaint reference number is C-***5. I will review and provide you with my specific contact details, and an expected timeframe for further feedback within the next four hours Kind RegardsDaphne Le GrangeGroup Customer Care
Absa's reply30 Mar 2021, 09:32
Official
Dear Jannine, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for any inconvenience caused.
Your complaint reference number is C-***5. I will review and provide you with my specific contact details, and an expected timeframe for further feedback within the next four hours Kind RegardsDaphne Le GrangeGroup Customer Care
Your complaint reference number is C-***5. I will review and provide you with my specific contact details, and an expected timeframe for further feedback within the next four hours Kind RegardsDaphne Le GrangeGroup Customer Care
JS
Jannine S's updateReviewer Update
06 Apr 2021, 17:09Still no response why am i surprised? Maybe i should get the taxman to phone you
JS
Jannine S's update06 Apr 2021, 17:09
Reviewer Update
Still no response why am i surprised? Maybe i should get the taxman to phone you