No response - deceased estate vehicle refinancing

I am extremely disappointed with the service from Absa Bank, particularly from the vehicle and asset finance division, and the deceased estates division.

After my father passed away, I contacted we contacted over 5 different email address, over 6 different numbers to refinance my late father’s vehicle payments in my name as his son. Despite numerous follow-ups and over two months of emails, there has been no response or acknowledgment from their team.

Dealing with such unresponsiveness during an already difficult time has been incredibly frustrating. Absa’s lack of communication and urgency in handling sensitive matters reflects poorly on their customer service and professionalism.

I request that Absa contact me urgently to resolve this matter and refinance the account in my name, as previously requested. I hope this feedback prompts them to take accountability and provide the support that their clients deserve.