PG
Paul G
1 reviews | Active since Jun 2018
07 Nov 2019, 12:50
No response cancelling building insurance with ABSA
I'm struggling with ABSA building insurance.
I am switching to another insurance company, but I am finding it impossible to get a response from ABSA. ABSA usually responds in a timeously manner, but with regards to cancellations at HOC vetting I have been trying to get assistance since Monday. No response.
Via telephone I am instructed to send instruction to ***. I have a reference but no communication is forthcoming. I requested a callback on Tuesday, no response and requested assistance via email on Monday, also no response.
It is disappointing that I have to resort to a public forum to raise this complaint.
Helpful (0)
Replies (2)0
Replies (2)PG
Paul G's updateReviewer Update
07 Nov 2019, 14:08Finally after many calls, and this complaint received a response. Declined, on reasonable grounds. Will update this review once I have managed to complete the transaction.
PG
Paul G's update07 Nov 2019, 14:08
Reviewer Update
Finally after many calls, and this complaint received a response. Declined, on reasonable grounds. Will update this review once I have managed to complete the transaction.
Absa's replyOfficial
07 Nov 2019, 14:59Dear Paul
Thank you for bringing this matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Looking forward to being of service to you.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Thank you for bringing this matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Looking forward to being of service to you.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Absa's reply07 Nov 2019, 14:59
Official
Dear Paul
Thank you for bringing this matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Looking forward to being of service to you.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Thank you for bringing this matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Looking forward to being of service to you.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd