No response / availability /fictitious department?

My wife passed away on the 15th of July and on the 16th of July I called ABSA regarding information. I was told that since I have no signing rights on her vehicle finance, I am not allowed any info (fair enough).<br> 2 weeks later I called ABSA again and a gentleman helped me with a number to fax certain documents through to ABSA's \Estate Late Department".<br> <br> A month later I tried calling for most of the day to get through to this department"