NO RESPONSE APPLICATION - 1 MONTH

I app**** for c/card 15 October 2015. Up to date still no card after confirming account approved.. Cant get hold of the people. Must hold on for ages. When you're lucky enough to talk to somebody they cant give you an answer on when the card will be received. All one hear the whole time is there is backlog on applications. When one asked to speak to supervisor/manager the phone is put down. Is there supervisors/managers at a call centre????? This is Absa SA. A bank to be proud of to get the best service, but you don't get it.