No response after multiple communication

After multiple unsuccessful attempts trying to resolve my locked account issue with Absa, I logged a Helopeter report to which Absa responded fairly quickly. However, the solution they gave didn't work. I received an email from Vanessa Crowe saying that she assumes the problem is now resolved even after I responded to the Central Helpdesk saying that the problem wasn't resolved. I sent Vanessa the reply on 28 Nov and told her it wasn't resolved and included the mail I sent to Central Helpdesk. I still haven't had a reply from Vanessa or Central Helpdesk and I'm still not able to access my account. Absa's customer service is really poor and they're not at all willing to go out of their way to help. I've spoken to many people and everyone responds the same. This must be an Absa culture. I'm for sure closing all my accounts and moving my home loan to another bank as soon as I get the chance.