No response after 10 Days HOC ***

On 2016-03-12 I submitted a claim for a broken swimming pool filter. I submitted a report,photo's and a report from a contractor regarding the damage. After making a enquiry 3 days later I was phoned by a Dipale Mokoena from digicall who wanted me to send them a copy of the quotation. Since then nothing has happened. Everytime after calling the call center and having to hold on for more than 10 minutes, I explain my situation, only to have the call disconnected. This happened twice, ABSA is also not responding to emails. My swimming pool is a mess. PLEASE ASSIST ME