MP
Marli P
1 reviews | Active since Dec 2011
27 Jan 2021, 11:36
NO RESPONSE ABSA
I have send an email to ABSA Homeloan on *** on the 25 January. No response as yet. Reference no received from ABSA email: C-***6
Helpful (0)
Replies (6)0
Replies (6)
Absa's replyOfficial
27 Jan 2021, 14:08Dear Marli, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
Absa's reply27 Jan 2021, 14:08
Official
Dear Marli, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
MP
Marli P's updateReviewer Update
27 Jan 2021, 14:48Hi Vanessa Crowe. I been trying to phone ***3 times, but eventally gets cut off. Please can I get a response to my email.
MP
Marli P's update27 Jan 2021, 14:48
Reviewer Update
Hi Vanessa Crowe. I been trying to phone ***3 times, but eventally gets cut off. Please can I get a response to my email.
MP
Marli P's updateReviewer Update
27 Jan 2021, 14:55How can ABSA take 3 days to respond to an email?
MP
Marli P's update27 Jan 2021, 14:55
Reviewer Update
How can ABSA take 3 days to respond to an email?
MP
Marli P's updateReviewer Update
27 Jan 2021, 15:00My 5th call to ***, the number gets dropped. Pressed 3 for payment arrangements, the only line that picks up. Must I stop payment, then option 3 can help me?
MP
Marli P's update27 Jan 2021, 15:00
Reviewer Update
My 5th call to ***, the number gets dropped. Pressed 3 for payment arrangements, the only line that picks up. Must I stop payment, then option 3 can help me?
MP
Marli P's updateReviewer Update
27 Jan 2021, 15:01Bongani at line 3, can not help. This iscreally frustrating!
MP
Marli P's update27 Jan 2021, 15:01
Reviewer Update
Bongani at line 3, can not help. This iscreally frustrating!
MP
Marli P's updateReviewer Update
27 Jan 2021, 15:13Eventual got through ***abd spoke to NELISIWE. Great service, even if I am unhappy. Thank you Neli!
MP
Marli P's update27 Jan 2021, 15:13
Reviewer Update
Eventual got through ***abd spoke to NELISIWE. Great service, even if I am unhappy. Thank you Neli!