1 reviews | Active since May 2010
No response
<p>Last week Tuesday I have phoned for a credit card limit increase on my credit card. The agent told me that I will receive an SMS in the next 24 hours to let me know if it was approved or declined. So after the 24 hours passed I wrote a message on their facebook page asking them to assist me, haven't received any feedback on that message. On Thursday I wrote an email for assistance, haven't received anything back. Friday wrote another email and facebook message again, no response. </p>
We have noted your concerns, thank you for bringing this matter to our attention.
The service as you explain it is most definitely not acceptable and will not be tolerated.
Please accept our sincere apologies for the lack of service you received, we are confident that we will have this matter resolved very soon.
Regards,
The Virgin Money Team.
Best regards,
We have noted your concerns, thank you for bringing this matter to our attention.
The service as you explain it is most definitely not acceptable and will not be tolerated.
Please accept our sincere apologies for the lack of service you received, we are confident that we will have this matter resolved very soon.
Regards,
The Virgin Money Team.
Best regards,
3 Weeks later and still waiting for someone to contact me! How ridiculous. According to the reply, they will resolve the matter soon until today haven't received any feedback.
3 Weeks later and still waiting for someone to contact me! How ridiculous. According to the reply, they will resolve the matter soon until today haven't received any feedback.