No Response

I have contacted Absa to inquire about 2 ********** transactions on my credit card, this was done in July already. I did my duty and obtained a new card logged everything with disputes, they have now stopped replying to my emails. I then called in they said there is no way i can be put through to disputes because i can only reach them on email, this was in August. I called complaints they said i must send the email to them and they will escalate it. Up until this point, no call back, no email and no refund.