No response

Hi,

I have been battling for a while now to get a hold of Absa regarding my RV value on my vehicle. I tried a long time ago (about 2 years) and nobody got back to me so I left because I figured they will phone me. Which they never did until beginning this year when Risk Mitigation contacted me. I was then told it would be handed over to legal, whom I have not heard from so I contacted Risk Mitigation and they told me to phone a 011 number which I could never get through to, they then gave me the call center number. I phoned the call center a couple of times, tehy put me through to settlements and then everytime I get routed back to the consultants. I then decided to send an email and i sent a message from the site as well. I have heard nothing up to know like the last time. The email I sent has the reference number : C-***9 . Can someone out there please assist me.