No response

I mainly use internet banking to manage my account. I am currently out of the country, therefor I am not able to receive sure checks via my cell phone; my cell phone network does not work overseas. I informed the bank as per their instruction, I sent an email to [Email Removed] more than a week ago. I gave them all the details required to change my rvn checks from sms to email. I am sure this is not a difficult instruction and they probably get these sort of requests often. I have had no response from them. Yet I have made numerous phone calls that cost me a fortune and sent numerous emails. No one has bothered to get back to me. It is really sad that the service is so poor.....