No Response

ABSA resolves department didn’t even come back to me with the problem on our monthly pensioner’s charges reversals. I reported them on more than one occasion as this is a constant problem and being a pensioner. It is a charge that is unnecessary and making my life a hell because the reversal is not on the same day as the debit entry. Nobody knows why they want to put it on and then reverse it. Once the reversal is done late the account shows overdrawn. The Rewards department also don’t want to pay out because of the overdrawn balance. I have contacted the action line with No results, they just ignore this flatly, I have even asked to speak to the ABSA CEO with NO success. The ABSA Clearwater just sends you from one department to another