1 reviews | Active since Sept 2017
NO RESPONSE
Good day,
I need assistance regarding a matter with ABSA Trust century city. firstly allow me to express my utter disappointment that I have not received any communication informing me of funds available for my son's educational expenses. I only received this information after I had to go in to request financial assistance with school fees as well as winter attire which I didn't receive. They gave me Phumzile's number she deals with this trust fund and a email address, I've tried calling and sending emails no response, then after trying to call after two weeks I got told that Phumzile is off sick and Cerina is standing in for Phumzile it's been 3 months and I went back to your branch in Bellville so they told me I must go to your offices in Century city after three months of calling and trying to get hold of someone to assist me. winter is almost over, I'm unemployed my son only get's an allowance of R800, I've send a detailed email listing all my son's expenses and still no response.
please see below contact details I received, ********** ********** 915
your response and assistance will be highly appreciated
Regards
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Thank you
Thank you
I have send your request to Phumzile the last time and she did mention that she made contact with you.
Another follow up done.
I have send your request to Phumzile the last time and she did mention that she made contact with you.
Another follow up done.
See correct email address for Phumzile:
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See correct email address for Phumzile:
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