No response 20 days after credit card application
I app**** for a credit card 20 days ago and I was approved. I made sure ABSA had all the documentation from me. Rodney Phalanndwa at ABSA confirmed that he had ALL the documents required. It is now 20 days later and ABSA has STILL not gotten back to me regarding my application. I guess ABSA is sitting pretty and doesn't need the new business. Oh well.
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Absa's replyOfficial
28 Jun 2021, 11:28Dear Luke Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***4 Kind regards,Rezona Louw Group Customer Care
Absa's reply28 Jun 2021, 11:28
Official
Dear Luke Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***4 Kind regards,Rezona Louw Group Customer Care