DI
Detlef I
1 reviews | Active since May 2012
07 Dec 2023, 08:58
no response
Getting no response from my account manager regarding an account closure and on sms/email notification charges. Very sad having to use hello peter and not email or telephonic communication
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Absa's replyOfficial
07 Dec 2023, 09:24 Dear Detlef Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***8. Kind regards, Vanessa Crowe Group Customer Care
Absa's reply07 Dec 2023, 09:24
Official
Dear Detlef Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***8. Kind regards, Vanessa Crowe Group Customer Care